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Or 10% OFF on orders of lesser value!  Coupon Code: SPECIALTEN

Store Policy

Payment

Payment is to be made in full at the time of the purchase.  We accept PayPal and credit cards.

Production Time

Production or turn around time:

Potty Training Pants/Pull Ups: 

1 to 5 items = 3 to 5 business days

6 to 12 items = 7 to 12 business days

13 to 20 = 2 to 3 weeks

Any other Products:  1 to 3 business days

Custom Orders:  production varies, depending on type of customization and quantity

Shipping Time

For Standard shipping time:  (estimated)

Canada and US = 5 to 12 business days

Please allow enough time if the items have not arrived at the mentioned time.  Sometimes packages are retained in Custom of the country of destination, and it can take a while before they are released.  Shipping can also be delayed due to extracurricular situations like the present pandemic, Holidays (for both in Canada and US), bad or extreme weather conditions, etc.

Additional expenses (custom fees, taxes, etc) related to shipping and Customs are the responsibility of the buyer. 
Shipping Upgrade (faster shipping) is Available: please message me for a quote and to set it up for you.
All packages will be sent to the address provided in the system and/or order at the time of purchase, and which will be shown on the receipt. If the buyer needs to change the address, the order will be canceled and refunded, so to be repurchased with the appropriate/current address.
If the package has already been shipped and the seller is advised by the buyer that the address on the order was not the current/proper address, the seller will not be responsible for any lost of the package and/or lost value on the items, including any extra fees charges that will or can incur from shipping. The buyer is responsible to ensure the address of destination is the correct one. Therefore, any loss of value and charges/fees incurred are of the responsibility of the buyer.

We package our product securely in a small cardboard box or in a reinforced bubble mailer or paper envelope reinforced with tape, depending on the item's size and bulk. Also, if applicable, some items will be vacuum sealed for protection.

Return, Resizing and Refunds

Should a return/refund take place, a 10% of restocking fee on the items' price will be applied and initial shipping charges will not be refunded.

We accept returns, only on items that are not customized and are in their original condition (unused, unlaundered, unaltered, with no damages, and that are clean). Please let us know within 7 days of receiving the items, which should be delivered to us within 30 days after delivery. Once the items are received and checked they are in the conditions mentioned above, we will refund the items' price only. Any sort of shipping and related fees incurred will not be refunded. If a return incurs in any kind of additional fees, these will be of the responsibility of the buyer and will be deduced from the amount to be refunded.

For any returned item that is not of the conditions established to qualify for a return/refund, the seller is not responsible for the lost value of the items or reshipping of the items back to the buyer.
For any return done unilaterally by the buyer without the seller's knowledge or consent, the seller will not be responsible for any lost of value of the items or reshipping the items back to the buyer, and the items will be refused and returned at the buyer's expenses.

Estimated shipping time is usually 5 to 12 business days (Canada Post). However, delays - especially due to Holiday Seasons or any extracurricular situation, like the present pandemic - are likely possible.  All packages will be tracked; therefore, the seller depends on the tracking information provided by Canada Post and USPS, and which tracking numbers will be provided to the buyer. If a package marked as delivered is claimed as not delivered or should the content of the package be partially or fully lost and/or damaged, the buyer has the responsibility to advice the seller of the situation, in a timely fashion or within 7 days after the package was marked as delivered, so that the seller is able to open tickets and make inquiries. If the content of the package was damaged resulting from shipping, the buyer is required to provide as much pictures (on the box/envelope, items etc) and as much information as possible before the seller can open a claim/ticket with the Post Office. The buyer has the responsibility to fill out any form or questionnaire, required by the Post Office, to ensure the claim is successful, if applicable. The seller will not be responsible for any lost value, if a claim is refused by the Post Office, for any given reason or for the inaction/refusal of the buyer to fill up forms and questionnaires or provide the pertinent and necessary information to back up the claim. Should the claim be accepted, the seller will either refund the order fully or build the order again, depending on what the buyer wishes at the moment. In this particular case, the buyer will not be required to pay shipping.

Please note that we don't guarantee 100% leak proof. There is, however, a 95% success rate, with a 5% rate that, for any given reason, not related to the training pants, these will not work. Children are built differently, the amount they void is different, depending on biology and health condition, they sleep differently and have different habits. Therefore, we do not accept return or provide refunds for these reasons.

The sizes provided are based on average built/standard sizes for pants; therefore, we provide re-sizing or measurements adjustment within 7 days after the items were delivered. However, all shipping charges and related incurred will be of the responsibility of the buyer. Please note that we work around the measurements provided, so make sure you are taking them properly. Sizing are quite accurate to regular clothing (specifically underwear) size in the market, for average built.

Additional Information

Please find care instructions within the listings as well as sizing information.

For measurements and customization, please provide the following:

Waist circumference:  from where the pants are worn.

Leg circumference:  at the highest part of the leg/thigh.

Underjam rise:  from front waist to back waist, passing through the crotch.

Hips:  around the hip bones and over the buttocks.

Crotch width (adults only): at the center of crotch, from one side of the inner leg to the other.

Do not add extra space or tighten the measuring tape.  measure the child naked or wearing a thin underwear.  Re measure to ensure the numbers agree.  If you don't have a measuring tape, use a piece of yarn, lace, string, etc; do as if measuring, then measure what was used with a ruler.

Privacy Policy

This privacy notice discloses the privacy practices for www.erynskidsworld.com.  This privacy notice applies solely to information (provided by you) collected by this website.   It will notify you of the following:

1.  What personally identifiable information is collected   from you through the website, how it is used and with whom it may be shared.
2.  What choices are available to you regarding the use of your data.
3.  The security procedures in place to protect the misuse of your information.
    How you can correct/change any inaccuracies in the information.

 


1.  Information Collection, Use, and Sharing:


We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

The information provided will be used to respond to you, regarding the reason you contacted us or regarding to any transaction done via our organization. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or related actions.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

This site uses cookies for analytic and marketing information purposes for a better shopping experience.



2.  Your Access to and Control Over Information:


You may opt out of any future contacts from us at any time. Contact us via the email address or phone number given on our website if you wish to:
    -  See what data we have about you, if any.
    -  Change or correct any data we have about you.
    -  Have us delete any data we have about you.
    -  Express any concern you have about our use of your

        data.
 


3.  Security:


We protect your information with all precaution. Your information is protected both online and offline once you submit any information to us, via the website, email or phone.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While encryption is used to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email to customerservice@erynskidsworld.com.