Store Policy


Payment is to be made in full at the time of the purchase.  We accept PayPal and credit cards.

Important: VAT, local taxes, and any other taxes and fees, including Custom fees, are of the responsibility of the buyer.  Our prices do not include any of these fees.

Production Time

Production or turn around time (for Potty Training Pants / reusable cloth pull ups): 

1 to 5 items = 3 to 5 business days

6 to 12 items = 7 to 12 business days

13 to 20 = 2 to 3 weeks

Custom = depends on the customization and the quantity, but it will be determined before the custom listing is created.

Shipping Time

For Standard shipping time:  (estimated)

Canada and US = 5 to 12 business days

All other Location = 2 to 4 weeks (some countries might take longer).

Please allow enough time if the items have not arrived at the mentioned time.  Sometimes packages are retained in Custom of the country of destination, and it can take a while before they are released.

All payable taxes, fees and Custom charges are of the responsibility of the buyer.

All packages will be sent to the address provided in the system.  Changes to the address information, please provide before shipping date (check your purchased order for the shipping date).  Buyers are responsible of all expenses for reshipping the items to the new address, if this was not provided before shipping date. 


NOTE: Shipping within Canada is expensive for any parcels; therefore, to keep shipping price competitive, items might be shipped in SEVERAL PACKAGES or envelopes. We package our product securely in a small cardboard box or in a reinforced bubble mailer or paper envelope reinforced with tape, depending on the item's size, bulk and destination.  If applicable, some items will be vacuum sealed for protection.


For custom work, if you supply the material (fabric etc.) any costs associated with delivery, including custom fees, are of the responsibility of the buyer. For returns and exchanges, please send via regular mail, and all costs, fees, duties, taxes, related, are of the responsibility of the buyer.  Therefore, we recommend any items shipped to us be DECLARED AT NO VALUE.

Return, Resizing and Refunds

We accept returns on items that are not customized and are in their original condition (unused, unlaundered, unaltered, no damages, and clean). Please let us know within 7 days of receiving the items and ship them to us 30 days after receiving the items. Once received and checked they are in their original condition, we will refund the items' price minus shipping. 


A restocking fee of 10% of items' price  will be charged. 

If the items returned are not in their original condition, the seller is not responsible for lost value or reshipping of the items back to buyer. 

All shipping charges, duties and fees incurred due to returns, resizing and/or exchanges will be of the responsibility of the buyer.

The sizes provided are based on average built/standard sizes; therefore, we provide re-sizing or measurements adjustment within 7 days after the items were received.

There is no refund for customized orders.

Due to sanitary reasons, we do not take returns or offer refunds once the item/s has/have been used and/or laundered.

Note:  Although our trainers have proven to work 95% of the time, like anything else, we DO NOT guarantee they will work 100% of the time for any children.  Therefore, we do not provide refunds for leaks or if the trainers didn't work.

Additional Information

Please find care instructions within the listings as well as sizing information.

For measurements and customization, please provide the following:

Waist circumference:  from where the pants are worn.

Leg circumference:  at the highest part of the leg/thigh.

Underjam rise:  from front waist to back waist, passing through the crotch.

Hips:  around the hip bones and over the buttocks.

Do not add extra space or tighten the measuring tape.  measure the child naked or wearing a thin underwear.  Re measure to ensure the numbers agree.  If you don't have a measuring tape, use a piece of yarn, lace, string, etc; do as if measuring, then measure what was used with a ruler.

Privacy Policy

This privacy notice discloses the privacy practices for  This privacy notice applies solely to information (provided by you) collected by this website.   It will notify you of the following:

1.  What personally identifiable information is collected   from you through the website, how it is used and with whom it may be shared.
2.  What choices are available to you regarding the use of your data.
3.  The security procedures in place to protect the misuse of your information.
    How you can correct/change any inaccuracies in the information.


1.  Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

The information provided will be used to respond to you, regarding the reason you contacted us or regarding to any transaction done via our organization. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or related actions.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

This site uses cookies for analytic and marketing information purposes for a better shopping experience.

2.  Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. Contact us via the email address or phone number given on our website if you wish to:
    -  See what data we have about you, if any.
    -  Change or correct any data we have about you.
    -  Have us delete any data we have about you.
    -  Express any concern you have about our use of your


3.  Security:

We protect your information with all precaution. Your information is protected both online and offline once you submit any information to us, via the website, email or phone.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While encryption is used to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email to